FAQ


 
How do I find what I am looking for?
 
There are several ways to shop on the bilingual site. These include navigating on the side menu, by collection such as Back to Basics or by other categories. There is also a search option for keyword & product names if you are looking for a specific item.
 
How do I place an order online?
 
Ordering on www.bilingual.com.au is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO CART" button to place it in your cart. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information.
 
It is safe to order on www.bilingual.com.au?
 
Yes, it is safe to order on www.bilingual.com.au. Our payment partners use industry-standard customer data processing and security technologies. Additionally we respect your privacy, and will not disclose your personal information to any third parties as described in our Privacy policy.
 
Can I order without creating an account?

Yes you can order without registering an account but will be unable to review your order history &/or progress online .

What is your returns policy?
 
Bilingual's returns policy is available within the Terms & Conditions. We strive to satisfy all customers and will work with you to resolve any issues.

My size is not available for a product I would like to purchase, how can I order a custom size?
 
Simply select the custom option and then enter your size within the custom size field. Refer to sizing for further assistance. The custom process normally takes approximately 2 weeks from receipt of payment. 

How long will my order take to arrive?
 
Orders are shipped within 24-48hrs and generally arrive within 5 working days within capital city metropolitan areas. International orders will take longer & we will advise you via email once an order is placed.

Can Bilingual help me create my own custom-designed ring?
 
We welcome all enquiries and can assist in creating a ring/object especially for you. We will work with you to make your design come to life. See the Custom section of our website for further details. Simply fill in the contact us form advising your ideas & requirements and we will contact you.


How can I order a Bilingual ring in a different metal?

Bilingual provides you the ability to order your favourite piece in a different metal. Simply fill in the contact us form advising your requirements. We can then advise you of timelines and supply a quote based on the current base metal price.

What payment methods do you accept?
 
Bilingual accepts all PayPal methods including credit/debit card, electronic funds transfer & cheque. Please see our Terms and Conditions page for full details. 
 
Do I need a PayPal account to make a purchase?
 
You do not require a PayPal account to complete your payment. By simply clicking the link "Don't have a PayPal account option" you are able to complete credit/debit card payments.

Do you gift wrap orders?

Yes we do provide gift wrapping, simply add your notes to the Special Request & Comments field when placing your order.

Where are Bilingual Products made?

All Bilingual products are handmade & hand-finished in Australia.

Where can I physically try on or see Bilingual's work?

Visit us at our fortnightly Paddington Markets stall in Sydney or email us to set up a meeting or visit one of your local stockists.

How do I know my size (or someone else's size) to order a ring?

See the Sizing page for further details. It will also give you clues on how to get someone else's size

What if I am buying for a present?
 
If you are considering buying a gift, why not purchase a gift token so that special person can select a piece to suit their taste. We can also customise a size if required. We accept product exchange for all our standard products, when purchasing that special gift.
 
Who do I contact if I have further questions?
 
We always enjoy communicating with our customers. If you have a question not included here, please submit an enquiry via the Contact Us page with your questions.